Business Communication Explained - Success by LiveChat®

Grow5 min read | Jun 23 | Ania

Let your personality shine through your business

Many businesses hide themselves behind stock photos, soulless copy and scripted conversations. Yawn... they are boring. But, there are other businesses, the brave ones,... read more

Grow10 min read | Jun 15 | Justyna Polaczyk

Become a Hero Your Customers Deserve: Adam Toporek Interview

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to... read more

Support6 min read | Jun 01 | Justyna Polaczyk

Trollbusters: How to Deal with Unwanted Chats

The internet is a great place for people who like to be a pain in the butt. Trolls send malicious messages and leave silly comments, hoping to drive people crazy and... read more

Connect5 min read | May 22 | Ania

Do You Take Your Customers’ Perspective

Perspective-taking is our capacity to see the world from the view of the other person. It is our key skill, which helps us create successful relationships with our... read more

Connect5 min read | May 18 | Jacob Firuta

How to Get Customer Feedback

To create good customer service, you first need to know what needs improving. Customer feedback is your go-to source of knowledge in this case. It’s the gas that will... read more

Grow7 min read | May 12 | Tiago Paiva

How to Create a Call Center in 5 Easy Steps

Do you run a busy SMB and feel the need to graduate from your antiquated business phone to a more fitting solution? Are you feeling a little hesitant to jump into the big... read more

Grow5 min read | Mar 26 | Olga Rogacka

Overcome Frustration with These Inspirational Business Stories

When it comes to business, there are many different places we look to for inspiration. But it turns out that no matter if it’s in business, art or science, a lot of great... read more

Support12 min read | Feb 27 | Justyna Polaczyk

Stress Charming: How LiveChat Kicked Stress out of Its Support Team

google.load("visualization", "1", {packages:["corechart"]}); google.setOnLoadCallback(drawChart); function drawChart() { var data =... read more

Grow7 min read | Feb 18 | Ania

Give or Take – Our Intent Drives Our Success

When we make business with a client, meet with a friend or make love to our close one, we have an intention at the back of our head. Do we want to get as much as we can... read more

Support7 min read | Feb 06 | Olga Rogacka

Customer Frustrations and How to Avoid Them

We are all customers. And we all get angry with similar things, mostly with bad customer service. However, for some reason, we rarely draw any conclusion from it. If you... read more

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