Business Communication Explained - Success by LiveChat®

Connect5 min read | Jun 23 | Justyna Polaczyk

How to Promote on Instagram: 3 Signs That You Should Rethink Your Strategy

Here’s a confession I have to make: I’m seriously addicted to Instagram. I’ve tried not to fall in love with it because I usually get hooked on all social media sites. I... read more

Sell7 min read | Jun 22 | Jacob Firuta

Multi-Channel Marketing and What It Can Bring to Your Business

In the past, the local shops had all the power in a customer-seller relationship. You’d have to drive an hour or two just to get a chance to buy something. And often, you... read more

Connect6 min read | Jun 17 | Olga Rogacka

The Most Creative Meet the Team Pages

When I started to work at LiveChat, teamwork became a part of my life for good. Although my writing job forces me to work alone most of the time and I always look for a... read more

Connect5 min read | Jun 13 | m.maslon

Using Text Messaging For Better Customer Service

Customer service is a top priority for any business. And that’s because customer service makes a difference in brand reputation, customer loyalty and revenue. Did you... read more

Grow4 min read | Jun 03 | Olga Rogacka

Famous Leadership Quotes to Explain the Difference Between Boss and Leader

A boss is different from a leader. A boss is someone who tells you what to do and wonders why you haven’t done it yet. Can your boss be a leader? Of course he can. But... read more

Support12 min read | May 31 | Filip Jaskolski

How to Hire a Perfect Live Chat Agent

Building the perfect customer service team is a challenge. While interviewing potential hires, there is a lot to cover, ranging from technical knowledge to soft skills.... read more

Grow6 min read | May 30 | Justyna Polaczyk

What Makes a Good Website: 4 Secrets of Website Design

Imagine this situation. You wake up, check your calendar and you realize it’s your mother’s birthday tomorrow and you’ve forgotten to buy her a present. Luckily, you... read more

Support8 min read | May 25 | Olga Rogacka

How to Handle an Irate Customer without Losing Your Cool

We usually write about great customer service and advice on what you can do to provide it in your company. Yet we don’t keep off ourselves from posting about angry and... read more

Support5 min read | May 23 | Justyna Polaczyk

The Downton Abbey Guide to Exceptional Customer Service

People loved watching Downton Abbey for a reason. There was something magical about following the Grantham’s family from the early 1900s and watching the transition from... read more

Grow5 min read | May 18 | Jacob Firuta

Using Artificial Intelligence in LiveChat: Smart Tag Suggestions

Artificial Intelligence (or AI for short) has become quite the buzzword recently. Everyone in the tech world seems to want to use it. A ton of different applications... read more

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