Business Communication Explained - Success by LiveChat®

Sell6 min read | Jul 06 | Justyna Polaczyk

What Is URL Builder and How You Can Use It in Your Campaigns

Let’s imagine that you've just started a promotion campaign. You've created an eye-catching website and crafted a seductive love letter to your newsletter subscribers. Of... read more

Support5 min read | Jul 01 | Olga Rogacka

Funny Customer Service Quotes to Prevent You From Delivering Bad Service

Customer service is a serious and responsible job. But like in any serious job, there are people who are just not doing it right. They deliver bad service and give others... read more

Sell5 min read | Jun 27 | Natalia Misiukiewicz

Cold Calling Will Hurt Your Business (If You Won’t Do It Right)

Getting in touch with people, who’s never heard of you before is troublesome. One way of reaching out to customers is cold calling when a salesperson makes an unsolicited... read more

Support8 min read | Jun 24 | Olga Rogacka

Take Appreciation to Another Level: Customer Appreciation Ideas

When you think about your life, you can probably find people who appreciate you at some point. People at work, in your private life, your colleagues or even your tennis... read more

Connect5 min read | Jun 23 | Justyna Polaczyk

How to Promote on Instagram: 3 Signs That You Should Rethink Your Strategy

Here’s a confession I have to make: I’m seriously addicted to Instagram. I’ve tried not to fall in love with it because I usually get hooked on all social media sites. I... read more

Sell7 min read | Jun 22 | Jacob Firuta

Multi-Channel Marketing and What It Can Bring to Your Business

In the past, the local shops had all the power in a customer-seller relationship. You’d have to drive an hour or two just to get a chance to buy something. And often, you... read more

Connect6 min read | Jun 17 | Olga Rogacka

The Most Creative Meet the Team Pages

When I started to work at LiveChat, teamwork became a part of my life for good. Although my writing job forces me to work alone most of the time and I always look for a... read more

Connect5 min read | Jun 13 | m.maslon

Using Text Messaging For Better Customer Service

Customer service is a top priority for any business. And that’s because customer service makes a difference in brand reputation, customer loyalty and revenue. Did you... read more

Grow4 min read | Jun 03 | Olga Rogacka

Famous Leadership Quotes to Explain the Difference Between Boss and Leader

A boss is different from a leader. A boss is someone who tells you what to do and wonders why you haven’t done it yet. Can your boss be a leader? Of course he can. But... read more

Support12 min read | May 31 | Filip Jaskolski

How to Hire a Perfect Live Chat Agent

Building the perfect customer service team is a challenge. While interviewing potential hires, there is a lot to cover, ranging from technical knowledge to soft skills.... read more

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