Business Communication Explained - Success by LiveChat®

Connect6 min read | Apr 19 | Michael Kamleitner

6 Social Customer Service Best Practices for any Business

Social media has become an essential ingredient of good customer service, but there are some aspects that are specific to certain businesses, and need to be adapted as... read more

Connect4 min read | Apr 18 | Olga Rogacka

Content Marketing Quotes to Inspire Your Content Actions

Digital marketing without content marketing is like a car that is running out of gas. It won’t get you very far. Content marketing is a big part of creating relationships... read more

Support8 min read | Apr 12 | Rohan Ayyar

7 Ways to Turn Customer Wrath into Wins for Your Business

An angry customer is a business nightmare, right? Wrong. An angry customer is a business opportunity. If you handle your complaints process right, you can transform an... read more

Support8 min read | Apr 08 | Olga Rogacka

How to Use Twitter to Create Relationships For Business

Forming a strategy for your Twitter is a must but it’s only the beginning. The next big things are creating an engaging content and nurturing relationships on Twitter... read more

Connect7 min read | Apr 06 | Jacob Firuta

Taking Social Media to The Stars: Interview With NASA’s John Yembrick

NASA’s social media is one of the better examples of how you can use online social platforms to build a community. Posts from the agency spark real conversations in which... read more

Grow7 min read | Mar 29 | Olga Rogacka

How to Promote Your Business Online

I think it’s impossible to have a successful business without promoting your product or service. I also believe that everyone being part of a company can contribute to a... read more

Grow4 min read | Mar 25 | Olga Rogacka

Word of Mouth Quotes and What You Can Learn from Them

In this Quotes Series I will discuss one of our favourite topics – word of mouth. Each quote is preceded by a question that I thought will make reading easier for you.... read more

Sell5 min read | Mar 16 | Olga Rogacka

Benefits of LiveChat and CRM Integration

Imagine you’re working in a restaurant and you have several customers who keep coming back. The thing is, you never recognize them. You don’t remember that this lady... read more

Support7 min read | Mar 11 | Justyna Polaczyk

Support Mastermind: The Finest Customer Service Problem Solving Skills

I’m sure you remember at least one really, really bad story of a customer having a problem and the customer service failing to solve it. The most famous one is the story... read more

Grow10 min read | Mar 10 | Tony Messer

How to Get More Traffic to Your Website with Content Marketing

What’s the secret to getting a top ranking these days? That’s a tough question. You probably look at the Google rankings and wonder – how does my competitor get such a... read more

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