Business Communication Explained - Success by LiveChat®

Grow4 min read | Jun 03 | Olga Rogacka

Famous Leadership Quotes to Explain the Difference Between Boss and Leader

A boss is different from a leader. A boss is someone who tells you what to do and wonders why you haven’t done it yet. Can your boss be a leader? Of course he can. But... read more

Support12 min read | May 31 | Filip Jaskolski

How to Hire a Perfect Live Chat Agent

Building the perfect customer service team is a challenge. While interviewing potential hires, there is a lot to cover, ranging from technical knowledge to soft skills.... read more

Grow6 min read | May 30 | Justyna Polaczyk

What Makes a Good Website: 4 Secrets of Website Design

Imagine this situation. You wake up, check your calendar and you realize it’s your mother’s birthday tomorrow and you’ve forgotten to buy her a present. Luckily, you... read more

Support8 min read | May 25 | Olga Rogacka

How to Handle an Irate Customer without Losing Your Cool

We usually write about great customer service and advice on what you can do to provide it in your company. Yet we don’t keep off ourselves from posting about angry and... read more

Support5 min read | May 23 | Justyna Polaczyk

The Downton Abbey Guide to Exceptional Customer Service

People loved watching Downton Abbey for a reason. There was something magical about following the Grantham’s family from the early 1900s and watching the transition from... read more

Grow5 min read | May 18 | Jacob Firuta

Using Artificial Intelligence in LiveChat: Smart Tag Suggestions

Artificial Intelligence (or AI for short) has become quite the buzzword recently. Everyone in the tech world seems to want to use it. A ton of different applications... read more

Grow13 min read | May 13 | Jacob Firuta

Free Tools that Will Get Your Small Business or Startup Going

A lot of guides and articles aimed at small businesses often suggest getting tools that are simply too expensive. Startups and small companies often don’t have the means... read more

Grow6 min read | May 09 | Justyna Polaczyk

How to Do Market Research the Easiest Way

For many beginning entrepreneurs, market research is a waste of time. They kind of understand that market research is beneficial for business, but very often they take... read more

Sell5 min read | May 04 | Olga Rogacka

Harvey Specter Quotes to Help You Win Sales

Harvey Specter is a bad-ass. The one that all salespeople want to be. At least the ones that want to be incredibly successful, win big and don’t let their competition get... read more

Connect8 min read | Apr 27 | Matt Banner

3 Unique Methods For Connecting With Customers

The goal of any business is to connect with its customers and forge bonds of both trust and loyalty. It seems like a simple goal, but it’s far easier said than done.... read more

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