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Support6 min read | Sep 14 | Jacob Firuta

Typing Speed Test for Customer Service Agents

Improving your typing speed is one of the more productive things you can do when working in online customer service. Most of your work involves computer activities like... read more

Grow11 min read | Sep 12 | Justyna Polaczyk

Kindle Your Imagination: What is The Artificial Intelligence (AI) We’re Living With

Artificial intelligence has always been a hot topic. The problem of creating a machine that can think, make its own decisions and at the same time lacks human... read more

Sell5 min read | Sep 08 | Brandon Leibowitz

4 Product Launch Ideas to Make It Successful

So you’ve come up with a product that has the potential to be a huge success. But you’re not sure how to go about with the launch. You’re right to be concerned about your... read more

Grow7 min read | Sep 06 | Justyna Polaczyk

How to Drive Traffic to Your Website: 5 Strategies That Work

We all would like to have a website that attracts visitors like a magnet. Whether you’re selling with your website or you’re writing a blog for fun, you’d like to see... read more

Grow11 min read | Aug 29 | Justyna Polaczyk

How to Develop a Content Marketing Strategy in 3 Steps

> Insolent words, you might say, but I have reasons to think that marketers don’t know how to make a good use of content. And I’m not talking about blogs written only... read more

Support6 min read | Aug 24 | Natalia Misiukiewicz

How Improving Customer Response Time Can Win a Customer

Jack was in the nearby food store and he faced some problems while making a transaction on the service counter. He was clueless, why his credit card was not working,... read more

Support6 min read | Aug 23 | Justyna Polaczyk

7 Deadly Sins of Customer Service Experience

Excellent customer service experience is a holy Grail for all people working in business. We struggle all the time to provide the best possible service, we go hundreds of... read more

Support5 min read | Aug 19 | Natalia Misiukiewicz

7 Surprising Ways You Can Use Customer Relationship Management Software

CRM stands for Customer Relationship Management and by definition is an approach to managing a company's interaction with current and potential future customers. At... read more

Support10 min read | Aug 17 | Jacob Firuta

Inside Amazon, Verizon and Comcast Customer Service

In this week’s article on big customer service, we take a closer look at support done on a really big scale. We have three companies lined up that definitely fit this... read more

Grow8 min read | Aug 16 | Justyna Polaczyk

SEO for Dummies: What Is SEO and How to Make a Good Use of It

SEO, also known as Search Engine Optimization, is a nightmare of many entrepreneurs and marketers. All of them want to hit first pages of Google rankings with their pages... read more

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