Business Communication Explained - Success by LiveChat®

Support6 min read | Aug 24 | Natalia Misiukiewicz

How Improving Customer Response Time Can Win a Customer

Jack was in the nearby food store and he faced some problems while making a transaction on the service counter. He was clueless, why his credit card was not working,... read more

Support6 min read | Aug 23 | Justyna Polaczyk

7 Deadly Sins of Customer Service Experience

Excellent customer service experience is a holy Grail for all people working in business. We struggle all the time to provide the best possible service, we go hundreds of... read more

Support5 min read | Aug 19 | Natalia Misiukiewicz

7 Surprising Ways You Can Use Customer Relationship Management Software

CRM stands for Customer Relationship Management and by definition is an approach to managing a company's interaction with current and potential future customers. At... read more

Support10 min read | Aug 17 | Jacob Firuta

Inside Amazon, Verizon and Comcast Customer Service

In this week’s article on big customer service, we take a closer look at support done on a really big scale. We have three companies lined up that definitely fit this... read more

Grow8 min read | Aug 16 | Justyna Polaczyk

SEO for Dummies: What Is SEO and How to Make a Good Use of It

SEO, also known as Search Engine Optimization, is a nightmare of many entrepreneurs and marketers. All of them want to hit first pages of Google rankings with their pages... read more

Support6 min read | Aug 08 | Jacob Firuta

How Apple, Netflix and Uber Handle Customer Service

Looking to bigger brands for advice and know-how is a pretty good idea when you’re trying to improve your customer service. The tech giants sunk millions of dollars to... read more

Support5 min read | Aug 05 | Justyna Polaczyk

How to Rock with Your Great Customer Service (a Real-Life Example)

Customer service stories are full of bloodcurdling events and malicious characters. All of us can recall at least one example of really bad customer service where... read more

Sell5 min read | Aug 03 | m.maslon

4 Ways to Reduce Cart Abandonment With a Loyalty Program

You might think it’s only your problem. Customers fill their carts, they’re ready to pay, then they just leave! Annoying, right? Well, without a doubt, every single... read more

Support5 min read | Aug 01 | Olga Rogacka

Funny Out of Office Messages to Make Your Customers Smile

Vacation time is in its prime. People are leaving their offices to go on their dream holiday. They want to rest and don’t think about their jobs for one, two or maybe... read more

Connect5 min read | Jul 29 | Olga Rogacka

Why So Serious: Funny Business Quotes

We usually talk about business like it’s the most serious thing in the world. But, in all its seriousness, business can also be funny - that is if you give it a chance.... read more

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