Business Communication Explained - Success by LiveChat®

Sell8 min read | Oct 11 | Justyna Polaczyk

Starting an Online Store: How to Sell Things Online

Winter is coming. Temperatures go down; fall is changing the colors of the trees from green to yellow and red. We pull out warm sweaters and scarfs out of the closet; the... read more

Support6 min read | Oct 07 | Natalia Misiukiewicz

Steps to Improve First Call Resolution

Jack was indeed in a mess when he reached the customer care agent, seeking help to complete an online transaction that was held without any clear sort of a reason. The... read more

Grow8 min read | Oct 05 | Justyna Polaczyk

How to Be More Productive at Work: 4 Productivity Methods You Can Start Using Today

Have you ever wondered how productive you are? How much of your time you’re slacking off and how much time you’re spending on working or studying? I bet that you’re... read more

Support7 min read | Sep 30 | Justyna Polaczyk

Apple Horror Story: Why the Customer Is Not Always Right

The “customer is always right” slogan is both: a customer service mantra and a curse. On one hand, it encourages representatives to go above and beyond customers’... read more

Sell9 min read | Sep 27 | Olga Rogacka

How to Prepare Your Ecommerce Store for the Holiday Shopping Season

Jingle bells, jingle bells… yes, Christmas time is coming closer. For most shoppers it means searching for gifts they eventually will buy in the last possible moment. For... read more

Grow6 min read | Sep 23 | Rohan Ayyar

Elementary Mistakes to Avoid When Planning a Marketing Strategy

Over the past few years, the basic process of planning a marketing strategy has been more or less the same, with only a few minor tweaks brought about by advanced tools... read more

Grow7 min read | Sep 21 | Olga Rogacka

Productivity Quotes to Keep You Focused on Your Work

We often associate being productive with managing lots of tasks. We don't say “no” to our teammates, we help them with their problems, we create long to-do lists and work... read more

Sell7 min read | Sep 19 | Lina Vashurina

10 Ways To Make Your First Sales Online

Getting your e-commerce store up and running is just the first step in your entrepreneurial adventure. After that, you must focus on driving sales. Hopefully, your... read more

Connect11 min read | Sep 16 | Olga Rogacka

The Best Employee Engagement Ideas You Can Use for Your Business

Engagement is something we want to keep, that’s why we work on it all the time. For example in relationships, by doing things we might not like, just to make the other... read more

Support6 min read | Sep 14 | Jacob Firuta

Typing Speed Test for Customer Service Agents

Improving your typing speed is one of the more productive things you can do when working in online customer service. Most of your work involves computer activities like... read more

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