Business Communication Explained - Success by LiveChat®

Connect6 min read | Oct 28 | Jacob Firuta

What Is Employee Engagement and Why You Need It in Your Business

Companies and business leaders can look to all kind of KPIs and metrics to decide on the ‘next big thing’ to improve revenue. However, they often forget about one of the... read more

Connect5 min read | Oct 27 | Tadeusz Rzewuski

3 Employee Engagement Best Practices You Can Learn From Customers

Your customers’ experience is directly related to your employees’ experience, and with employee engagement levels as low as they are, customer experience is likely to... read more

Connect4 min read | Oct 26 | Olga Rogacka

Marketing Quotes To Help You Understand What’s Important for Customers

Every day we are exposed to hundreds of marketing messages. Being receptive to all of them would be mental chaos. That’s probably why 200 million people worldwide... read more

Support5 min read | Oct 24 | Rohan Ayyar

Best Customer Loyalty Practices – From Simple to Bizarre and Everything In Between

The best customer loyalty practices are those that are lined up with the company’s goals and beliefs. There are innumerable examples of customer service, where company... read more

Grow6 min read | Oct 21 | Olga Rogacka

What is Net Promoter Score & Benefits for SaaS Companies

Times when companies used surveys that include tons of questions about a product or service are gone for good. Customers don’t have time to answer these and managers to... read more

Sell10 min read | Oct 20 | m.maslon

4 Content Creation Strategies That Convert

Content converts. Good content converts better. Content creation is key in moving your customer from interest to taking a desired action. When you are successful in... read more

Sell8 min read | Oct 11 | Justyna Polaczyk

Starting an Online Store: How to Sell Things Online

Winter is coming. Temperatures go down; fall is changing the colors of the trees from green to yellow and red. We pull out warm sweaters and scarfs out of the closet; the... read more

Support6 min read | Oct 07 | Natalia Misiukiewicz

Steps to Improve First Call Resolution

Jack was indeed in a mess when he reached the customer care agent, seeking help to complete an online transaction that was held without any clear sort of a reason. The... read more

Grow8 min read | Oct 05 | Justyna Polaczyk

How to Be More Productive at Work: 4 Productivity Methods You Can Start Using Today

Have you ever wondered how productive you are? How much of your time you’re slacking off and how much time you’re spending on working or studying? I bet that you’re... read more

Support7 min read | Sep 30 | Justyna Polaczyk

Apple Horror Story: Why the Customer Is Not Always Right

The “customer is always right” slogan is both: a customer service mantra and a curse. On one hand, it encourages representatives to go above and beyond customers’... read more

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