Business Communication Explained - Success by LiveChat®

Support6 min read | Dec 02 | Olga Rogacka

Things You Wish You Could Say to Difficult Customers but You Can’t

During Black Friday and Cyber Monday it was easy to encounter difficult customers who wanted to get their deal “right now,” or didn't believe a product was already out of... read more

Support5 min read | Nov 28 | Justyna Polaczyk

Everything You Have To Know About Exceptional Customer Service

In the age of huge online competition, it might be difficult to stand out from the crowd. The companies that win customers’ hearts have a couple of things in common:... read more

Connect5 min read | Nov 25 | Jacob Firuta

4 Out of Office Message Examples That Work When You Rest

Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication, you’ve got yourself a problem. Even when... read more

Support6 min read | Nov 21 | Olga Rogacka

How to Use Online Personalization to Create Better Customer Service Experience

In my latest post I wrote about why customer service is important, in this post I would like to tell you how you can take advantage of a personalization to create an even... read more

Support7 min read | Nov 16 | Jacob Firuta

A Look at Facebook and Google Customer Service

In the last two articles from this series, we’ve discussed pretty big companies. We've already talked about Apple, Netflix and Uber. We’ve touched on Verizon, Comcast and... read more

Sell7 min read | Nov 14 | Justyna Polaczyk

5 New Product Ideas That Will Make You Lose Faith in Humanity

Have you ever had this brilliant idea that made you think that this time you’re going to open a company, start to sell your idea, turn your work into passion and get a... read more

Support6 min read | Nov 11 | Tadeusz Rzewuski

How Fast Is Your Customer Service For Today’s Challenges

If your customers have time, you are lucky but unfortunately they normally don’t have that. As a service provider you have to manage the little time you get to interact... read more

Grow5 min read | Nov 08 | m.maslon

Ecommerce Applications: Are You Too Comfortable with Your Tech?

It’s not uncommon to learn that certain businesses are reluctant to update their tried and tested methods. Which always makes me think of one of my favorite quotes: The... read more

Support5 min read | Nov 07 | Jacob Firuta

What Is Customer Service to a Business and to a Customer

When talking about customer service, we often look at it from a business perspective. We think how it can improve our relations with customers or how many more sales it... read more

Grow6 min read | Nov 04 | Natalia Misiukiewicz

11 Examples of Targeting Your Audience

Did you know there are over 1.5 billion websites in the world today and a new one pops up every second? So there are at least thousands of readers out there who will most... read more

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