Business Communication Explained - Success by LiveChat®

Connect9 min read | Dec 16 | Olga Rogacka

How to Use Customized Messages to Engage with Your Website Visitors

When you hear about live chat, you probably think it’s the tool customers use when they have a question. That’s true, but that’s just a part of it. You need to think of... read more

Support7 min read | Dec 14 | Jacob Firuta

What Every Customer Service Representative Should Know About Helping Customers

Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the... read more

Connect6 min read | Dec 09 | Olga Rogacka

Customer Engagement Strategies: How to Live Happily Ever After with Customers

So it happened. A customer fell in love with your product, you made a deal, signed a contract, and now you both hope for many years together. But along the way, it’s easy... read more

Support5 min read | Dec 05 | Jacob Firuta

How Big Companies Deal with the Pains of Enterprise Customer Service

Enterprise customer service is largely about how many people you can help before the costs become prohibitive. To do it well, you need to forget a bit about the quality... read more

Support6 min read | Dec 02 | Olga Rogacka

Things You Wish You Could Say to Difficult Customers but You Can’t

During Black Friday and Cyber Monday it was easy to encounter difficult customers who wanted to get their deal “right now,” or didn't believe a product was already out of... read more

Support5 min read | Nov 28 | Justyna Polaczyk

Everything You Have To Know About Exceptional Customer Service

In the age of huge online competition, it might be difficult to stand out from the crowd. The companies that win customers’ hearts have a couple of things in common:... read more

Connect5 min read | Nov 25 | Jacob Firuta

4 Out of Office Message Examples That Work When You Rest

Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication, you’ve got yourself a problem. Even when... read more

Support6 min read | Nov 21 | Olga Rogacka

How to Use Online Personalization to Create Better Customer Service Experience

In my latest post I wrote about why customer service is important, in this post I would like to tell you how you can take advantage of a personalization to create an even... read more

Support7 min read | Nov 16 | Jacob Firuta

A Look at Facebook and Google Customer Service

In the last two articles from this series, we’ve discussed pretty big companies. We've already talked about Apple, Netflix and Uber. We’ve touched on Verizon, Comcast and... read more

Sell7 min read | Nov 14 | Justyna Polaczyk

5 New Product Ideas That Will Make You Lose Faith in Humanity

Have you ever had this brilliant idea that made you think that this time you’re going to open a company, start to sell your idea, turn your work into passion and get a... read more

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