Business Communication Explained - Success by LiveChat®

Support7 min read | Nov 16 | Jacob Firuta

A Look at Facebook and Google Customer Service

In the last two articles from this series, we’ve discussed pretty big companies. We've already talked about Apple, Netflix and Uber. We’ve touched on Verizon, Comcast and... read more

Sell7 min read | Nov 14 | Justyna Polaczyk

5 New Product Ideas That Will Make You Lose Faith in Humanity

Have you ever had this brilliant idea that made you think that this time you’re going to open a company, start to sell your idea, turn your work into passion and get a... read more

Support6 min read | Nov 11 | Vipul Srivastav

How Fast Is Your Customer Service For Today’s Challenges

If your customers have time, you are lucky but unfortunately they normally don’t have that. As a service provider you have to manage the little time you get to interact... read more

Grow5 min read | Nov 08 | Jessie Davies

Ecommerce Applications: Are You Too Comfortable with Your Tech?

It’s not uncommon to learn that certain businesses are reluctant to update their tried and tested methods. Which always makes me think of one of my favorite quotes: The... read more

Support5 min read | Nov 07 | Jacob Firuta

What Is Customer Service to a Business and to a Customer

When talking about customer service, we often look at it from a business perspective. We think how it can improve our relations with customers or how many more sales it... read more

Grow6 min read | Nov 04 | Alice Clarke

11 Examples of Targeting Your Audience

Did you know there are over 1.5 billion websites in the world today and a new one pops up every second? So there are at least thousands of readers out there who will most... read more

Connect6 min read | Oct 28 | Jacob Firuta

What Is Employee Engagement and Why You Need It in Your Business

Companies and business leaders can look to all kind of KPIs and metrics to decide on the ‘next big thing’ to improve revenue. However, they often forget about one of the... read more

Connect5 min read | Oct 27 | Blake Beus

3 Employee Engagement Best Practices You Can Learn From Customers

Your customers’ experience is directly related to your employees’ experience, and with employee engagement levels as low as they are, customer experience is likely to... read more

Connect4 min read | Oct 26 | Olga Rogacka

Marketing Quotes To Help You Understand What’s Important for Customers

Every day we are exposed to hundreds of marketing messages. Being receptive to all of them would be mental chaos. That’s probably why 200 million people worldwide... read more

Support5 min read | Oct 24 | Rohan Ayyar

Best Customer Loyalty Practices – From Simple to Bizarre and Everything In Between

The best customer loyalty practices are those that are lined up with the company’s goals and beliefs. There are innumerable examples of customer service, where company... read more

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