Business Communication Explained - Success by LiveChat®

Grow8 min read | Mar 17 | Justyna Polaczyk

How to be More Productive (and Less Busy)

The difference between being productive and being busy isn’t obvious at first sight. In both cases, you work up a sweat to get your tasks done, but only one way will lead... read more

Support6 min read | Mar 10 | Justyna Polaczyk

Improving Emotional Intelligence: Why It’s Important in Customer Service

When I was working in customer service, my greatest problem were emotions. When I was having a bad day (you know, one of those days with a high percentage of grumpy,... read more

Connect6 min read | Feb 28 | Olga Rogacka

5 Myths about Employee Engagement Most Bosses Believe (and How to Break Them)

Employee engagement definition can be explained in simple words: it’s the emotional commitment that employee has to the organization and its goals. It means that... read more

Grow6 min read | Feb 24 | Justyna Polaczyk

What is Fish! Philosophy and How It Can Change the Way You See Your Job

A couple of days ago I was buying some groceries in a quite crowded store. There were two cashiers and I was observing them because I was curious about the way they work.... read more

Connect4 min read | Feb 21 | Mary Walton

10 Ways To Improve The Online Customer Experience For Shoppers

There's more competition than ever online as you try to sell your goods. Customers are looking for more than just a utilitarian shopping site, they want an experience.... read more

Support5 min read | Feb 17 | Olga Rogacka

Customer Experience Quotes to Show Great Examples of “Going the Extra Mile”

It has been a long time since the last customer service quotes article. I hope you missed it! After all, what is better than a good dose of knowledge served in a concise... read more

Support7 min read | Feb 14 | Justyna Polaczyk

5 Best Customer Service Stories Ever to Cheer You up (Not Only) on Valentine’s Day

Customer service agent’s job is difficult, let us be honest. You have to know the product, company’s procedures and a couple of different systems. You have to be a... read more

Support9 min read | Feb 10 | Olga Rogacka

9 Steps to Create Amazing Live Chat Customer Experience

I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers... read more

Support7 min read | Feb 08 | Tadeusz Rzewuski

My Personal Experience in Building a Positive Environment

I have been working in chat support for over 3 years. As many might know, working in customer support is stressful and requires to maintain a high level of concentration.... read more

Sell6 min read | Feb 06 | Justyna Polaczyk

Best Super Bowl 2017 Commercials – Event by the Numbers

The 51st championship game of the National Football League is a thing of the past now. Patriots finally won with Falcons (even though we all thought Falcons would win for... read more

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