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Read customer service, sales, and marketing stories on the LiveChat® blog.

Recent articles

Support5 min read | Apr 28 | Robin Singh

3 Futuristic Possibilities of Live Chat in the Near Future

One of the prime constituents of a good customer service is a comprehensive support system. Gone are the days when a business could simply rely on a phone call or an... read more

Connect8 min read | Apr 21 | Olga Rogacka

Social Media Strategy: What Brands Can Learn from Individuals in Social Media

In social media world, many individuals are much more popular than brands themselves. They are so recognizable in social media that we might get interested in a company... read more

Grow4 min read | Apr 11 | Justyna Polaczyk

How Vanity Metrics Gamble with Your Business

Vanity metrics are the perfect Cloak of Invisibility. “How is it going?” your boss asks. “Fantastic, our website had thousands of views last month!” you answer. “Did they... read more

Sell12 min read | Apr 10 | Natalia Misiukiewicz

Customer Retention Tactics to Keep Customers Coming Back

Do you remember your first sale? Of course you do. You remember the hard work you put into finding the perfect customer. You remember the hoops you jumped through to get... read more

Connect5 min read | Apr 07 | Olga Rogacka

Communication Quotes to Help You Develop Your Skills

Communication is the skill that we all benefit from. No matter if we’re customer service agents, managers or graphic designers – we all need to communicate to get the job... read more

Connect7 min read | Apr 04 | Justyna Polaczyk

Social Media Ninja 101: The Most Popular Social Network Sites

While it’s clear why having at least one social media account is a “must” for business, it might be difficult which social network site you should choose. Some people... read more

Grow6 min read | Apr 03 | m.maslon

10 Top Business Lessons Small Businesses Can Learn from Amazon

While Amazon’s annual revenue has recently soared to more than $135 billion for the fiscal year 2016, making it the world’s eighth largest retailer, there are still many... read more

Sell6 min read | Mar 31 | Justyna Polaczyk

5 Tips from Kelly Roach on How to Be a Successful Salesperson

Sales world can be completely overwhelming, especially if you’re making first steps in your sales career. Being a salesperson can surely be rewarding (especially when it... read more

Connect6 min read | Mar 28 | Olga Rogacka

Effective Unsubscribe Email Messages to Retain Subscribers

We usually put a lot of time and effort into creating great sales pitches to seduce new customers and sending sophisticated emails full of jokes to keep their attention... read more

Connect7 min read | Mar 24 | Justyna Polaczyk

Why You Should Use Social Media for Business

Launching an online store is like putting Rubik’s cube together. You cannot launch your website without having a beautiful copy and great images. Your potential customers... read more

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