Business Communication Explained - Success by LiveChat®

Grow21 min read | Mar 19 | Aleksandra Tadrzak

Is AI Customer Support Software the Future of Customer Service?

Providing an exceptional customer experience is critical for companies to succeed in the current business landscape. And keeping clients is more financially advantageous... read more

Sell11 min read | Mar 15 | Wojciech Pollok

Average Order Value (AOV): Definition, Formula, and Six Ways to Grow It

Ever feel like you're playing a game of tug-of-war with your profit margins? You're not alone. Challenges like low transaction values, skyrocketing customer acquisition... read more

Support9 min read | Mar 15 | Justyna Polaczyk

4 Steps to Effective Customer Service Problem Solving with Examples

Recently, I’ve read an interesting customer service story. An American Express customer has made a decimal mistake while making a payment and paid thousands of dollar... read more

Sell6 min read | Mar 15 | Jacob Firuta

Increasing Customer Engagement Using Google Analytics

When trying to come up with ways to increase customer engagement, we decided to look to our Google Analytics data that we’ve been collecting for a while now. We’re all... read more

Sell14 min read | Mar 08 | Olga Rogacka

How to Generate Leads Without Cold Calling (Ecommerce Examples)

Cold calling – the term alone sends shivers down the spines of even the most seasoned sales professionals. The relentless dial tones, the awkward silences, the elusive... read more

0 min read | Mar 08 | Kaia Madalinska