Business Communication Explained - Success by LiveChat®

Support15 min read | May 15 | Paweł Hałabuda

What is Customer Engagement? Definition and Strategies

Customer engagement has emerged as an ideal factor for companies that foster enduring relationships with their clients. While the traditional focus leaned towards... read more

Support13 min read | May 14 | Paweł Hałabuda

How to Deal with Rude Customer: Effective Strategies for Professional Calmness

Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations... read more

Sell10 min read | May 13 | Olga Rogacka

What is Connective Ecommerce? Best Strategies and Benefits

You may be hesitant to set up an online store because of the upfront investments. Costs are usually involved, from hiring web developers to building your website to... read more

Grow19 min read | May 13 | m.maslon

21 Customer Success KPIs You Can Follow

In the business world, numbers speak volumes, especially regarding key performance indicators (KPIs). They are a roadmap for your business's success, helping you measure... read more

Grow12 min read | May 10 | Tomasz Ziętek

How to Find and Fix Customer Pain Points

Do you want happy customers who are loyal to your brand?With 54% of customers moving to a competitor after a single negative experience, addressing customer pain points... read more

Support9 min read | May 10 | Paweł Hałabuda

The 4 Social Styles to Communicate with Confidence

Social styles encompass an array of communication preferences and behavioral tendencies that shape how individuals engage and interact in virtual spaces. From... read more

Connect8 min read | May 09 | Justyna Polaczyk

How to Successfully Get Started with Email Marketing

Do you remember the time when your parents were checking their mailbox and after opening it - they were flooded with leaflets and advertisements? Same thing happens today... read more